Support
Full Service concerning video conferencing and IP monitoring does also belong to customer satisfaction as well as the correct functionality of your video conferencing system.
Beginning with the guarantee of the manufacturer, extended guarantee according to customer’s demands, over installation support via telephone, video conference, support board, configuration and implementation on-site, reacting times according to favoured priority as well as a transparent database-driven documented service in the case of repairing, you get a worldwide service with our service level contracts, which accord to your demands*.
From time to time systems of several manufacturers require a software update. They are available on our website under Downloads**. Manuals and release notes you can find in this area also. If you miss something, feel free to contact us.
Our consultants are high qualified insiders with long lasting professional experience in the market of video conference. Thus they know, which methods are necessary to save a stable communication success for your company.
*Service level depends on agreed status of contract
**partial depends on manufacturer and service level
Service Level Contracts
With our service level contracts we provide qualified and quick support to you directly from our professional support division. Thereby period of validity can be choosen individually as well as scale and kind of support.
An overview of the different service level bronze, silver, gold and platinum is available here. If you have further questions, do not hesitate to contact us.
Return / Repairs
For quick and easy handling of your return please hold the RMA-number of your video conferencing ready. For getting the RMA please contact our support team. With the RMA blank we can handle your concern quicklier and documented at anytime to your satisfaction.
Contact
Our support team is available directly under communications as follows:
Telephone:
0049 +40 80 81 81 121
From time to time systems of several manufacturers require a software update. They are available on our website under Downloads**. Manuals and release notes you can find in this area also. If you miss something, feel free to contact us.
Our consultants are high qualified insiders with long lasting professional experience in the market of video conference. Thus they know, which methods are necessary to save a stable communication success for your company.
*Service level depends on agreed status of contract
**partial depends on manufacturer and service level
Service Level Contracts
With our service level contracts we provide qualified and quick support to you directly from our professional support division. Thereby period of validity can be choosen individually as well as scale and kind of support.
An overview of the different service level bronze, silver, gold and platinum is available here. If you have further questions, do not hesitate to contact us.
Return / Repairs
For quick and easy handling of your return please hold the RMA-number of your video conferencing ready. For getting the RMA please contact our support team. With the RMA blank we can handle your concern quicklier and documented at anytime to your satisfaction.
Contact
Our support team is available directly under communications as follows:
Telephone:
0049 +40 80 81 81 121
Fax:
0049 +40 80 81 81 199
E-mail:
support@vidofon.de
Video conference ISDN:
0049 + 49 80 81 85 10
Video conference IP:
212.202.125.186
Support Board
We also keep a board concerning all questions about video conferencing for you. On www.videokonferenz-forum.de (German) you can contact us without commitment, kept up with software updates or already even find solutions and helpful suggestions for your video conferencing demand.
0049 +40 80 81 81 199
E-mail:
support@vidofon.de
Video conference ISDN:
0049 + 49 80 81 85 10
Video conference IP:
212.202.125.186
Support Board
We also keep a board concerning all questions about video conferencing for you. On www.videokonferenz-forum.de (German) you can contact us without commitment, kept up with software updates or already even find solutions and helpful suggestions for your video conferencing demand.